Web Hosting Provider: 1and1 Internet (United Kingdom)
Company Info: 1and1 Internet has been providing web hosting solutions to customers worldwide since 1996. At the present time, according to Netcraft™s study, 1and1 has 2,586,662 active subscribers and over 5 million domains registered.
Serving area: 1 and 1 Internet offers web hosting solutions to costomers Worldwide
Price: starting at £1.49/month
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1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I have ever come across. They cut ou off the phone, they keep you waiting for large periods of time and then the problems progress. Their very cheap sites are often missing in fairly essential features. I host six sites with them and am one by one removing them to hostpapa which offers a great service. The call centres have no continuity with your problem. They bill you incorrectly, they add service charges to your bill when it’s their fault. There is much red tape. I am a web designer and they took one of my sites down during a critical period and made me look stupid in front of a client. PLEASE AVOID 1and1 at ALL COSTS and go to hostpapa instead.
I set-up BankRaid a few years ago to highlight my battle with 1&1. A couple of years down the road and it all became too much too handle – and too costly as well. Too many folk ‘out there’ were writing to me asking for help. So, now I’m taking a different tack. I cannot afford to be so charitable and need some recompense for all my efforts. I’m proposing an alternative way forward. As it appears that 1&1 are virtually beyond the law, inasmuch that regulating agencies (both government and on the internet) seem reluctant to help the consumer, I thought I’d set up my own hosting company and try and attract customers – hopefully many from 1&1! Just seems that this is the only way to go. Please visit http://www.bankraid.com and see how life can be so much better!
http://www.1and1.com is a must avoid web hosting.
I’m too had a lot of bad experiences with 1and1.com
http://www.1and1.com host TWO web sites for us
On July 31st, I was send an email to a mailing list from website B without knowing what the hell i was doing, and 1and1.com considers that is spam and 1and1 lock my email account, complete disable both website email, which is understandable
After numeric calls to support center. A completely wasting my time and effort. Every calls I got the same msg: I’m forwarding your requested to admin, please wait.. balh blah.
After two days of calling and email, I moved website A to different web host company, so my email account for website A was out for 3-4 days
August 15, fifteen days later, someone name Mike called me after I wrote several emails. Mike explains the Admin in US though Admin in German was to unlock my site and 1and1 pretty much drop the ball, and my email was lock for more than fifteen days. Mike apologized for the oversight
The Website B email was unlock the same day! Great
On the Sept 12 my Website B was completely block, no access to the host period.
Call the center want to know why (i though I forget to pay the bill). BTW there is no notify email send to me to explain why the account was block.
The support team forward the notify email to me this time, to my surprise
My site is block because of the same email I send back in July 31st!
This is unfair! I had paid the penalty for 15 days
I think someone in 1and1 smoke too much weed or just simply lazy to read and do his/her job correctly
I wrote several email and send to every email account of 1and1, to demand unlock so I can get the Atho No to move my website and no longer want their service
Guess what ! No one reply. where 1and1 advertises 24/7 support! What a joke!
Definitely web host to stay away!
I’ve had a lot of bad experience with 1and1, from its non-UK based call centre that charges the earth for support (support questions such as ‘when will my domain actually be up as I’ve already been waiting 3 days for this’), and adding suspicious £15 costs to the renewal of domains, and not being able to do anything about it.
One to avoid.