Comments on: HostICan Web Hosting

By: Kevin White

Kevin White — Tue, 23 Mar 2010 03:14:37 +0000

I’ve been with HostICan for like 3 years, now. I will agree they had some issues in 2008. However, now in 2009 their support got amazing! I use to call and not get much. However, now I call and the phone is always answered, no matter the time. Its also all US based too!

Nothing but a pure pleasure to deal with. These guys totally rock!

By: anon

anon — Thu, 03 Apr 2008 12:22:15 +0000

DONT GO WITH HOSTICAN OR YOU WILL REGRET IT!

It really should be called HostICant. Their service is absolutely terrible. I first went on their Live Chat service (which actually isn’t around the clock as they claim) and talked to someone who was so rude. I was being nice asking for help. They said they couldn’t do it cos they weren’t tech, so I asked them whether they could get one over to help me on the live chat. they said they werent authorised to do that, so I asked whether they could ask their Manager to authorise them to do it. They gave me a farewell automated/canned response (I know it was canned because I use Live Chat at work) – they couldn’t even give me the common decency of even saying that their Manager was unavailable!

So I ended up emailing their Tech support, outlining the issue. Their Tech Representative emailed back saying that I could do it. I couldn’t – which they would have known if they actually read my email. Then I emailed back again outlining what I wanted – the person who read my email gave me the worst response ever. The next person FINALLY gave me the proper response I required.

Support my foot! They wouldn’t know what customer care was if something bit them on their arses!

Don’t go with HostICan. The only good thing about them is that they claim they have a money back guarantee. Let’s hope they do – otherwise all I can say is – Charge Back.

By: kathy

kathy — Wed, 06 Feb 2008 01:56:00 +0000

Support is always online is not true. I tried for hours and hours without any response. I have heard not so good news about Hostican. They ban websites for CPU Overload when there is none. My friend had lot of issues with them. Seems like they have overloaded servers. Why should we take the risk to host with them.

By: shels

shels — Tue, 29 Jan 2008 08:05:36 +0000

Hi, I have taken a Tera Host plan with them which offers “UNLIMITED BANDWIDTH”. Till yesterday all the videos were running fine. Now the videos play only for 1 minute and then stops. They have restricted my bandwidth. Is it not cheating???? Majority of popular websites including mine were pulled down for CPU Overload when in fact the cpu logs show some mysql queries running for 1 second???? Is it not cheating??? They have lot of downtime now and their servers are overloaded. The “FREE DOMAIN” is another instance of cheating. If you need control of your domain, like for example, changing nameservers, they will ask you to close your account. See the e-mail below: =============== We will able to provide you with EPP key for domain transferring after account cancellation only, because its promotion domain that comes for free along with account. Please let us know if you have any further questions. Sincerely, Alex Hardin HostICan Representative =================== That means your website will be down for days if you are planning to transfer to a new host. Is it not cheating???? HOSTICAN SUCKS NEVER, EVER, HOST WITH HOSTICAN

By: mlankton

mlankton — Tue, 04 Sep 2007 13:56:23 +0000

So far so good. The only real beef I have with Hostican is that they ban referrals from Digg, so be advised of this if you are looking at them. Every other area of service and performance I am absolutely pleased with them.

By: Evgeni Dobrev

Evgeni Dobrev — Sat, 24 Feb 2007 13:52:25 +0000

Helpful support. Migrate our site for free and very fast. Their support is always online and solved all our problems. We are very pleased with your services guys and wish you to keep the good work for future. Thank you HostICan.com !!!

E.Dobrev
President
Rotary Club – Sevlievo