Web Hosting Provider: Inmotion Hosting
Company info: Inmotion Hosting has been in business since 2001. In 2003 Inmotion Hosting became member of Better Business Bureau and same year was approved for BBBOnline reliability. Company offer 100% Satisfaction Guarantee- you will get reliable hosting, professional service and competenet service or your money back.
Serving area: Worldwide
Basic Web Hosting Plan: Launch
Basic Plan Includes: 15,000 MB Disc Space | 250GB Data Transfer | 2,500 SPAM Safe email | Free Domain Name | Fantastico Scripts | PHP, Perl, MySql | Front Page Extention
Price: $6.95/month
While we strive to provide current and up to date information about web hosting companies, prices at Inmotion Hosting may have changed since our last update.
Comments on this entry are closed.
Executive Summary
InMotion Hosting Technical Support (IHTS) uses questionable business practices in forcing clients to upgrade services. Services that were paid for in advance are being denied with any corrections to Absolutely All Books (AAB), LLC sites denied. IHTS prohibits any outside questions or interference of IHTS business tactics with threats to its customers of being incommunicative. Credit Card Service Protection is limited to 120 days from the date of transaction.
IHTS begins the complaint with a site or sites causing too many problems for InMotion Hosting’s (IH) servers and other sites on those servers; then IHTS suggests to the customer that an upgrade solution to a “better package” costing more money is available. This has happened twice now to AAB; the end result for AAB is account “deactivation by IHTS” and access to all websites, data and e-mail blocked.
AAB’s current “package” is 256M with dedicated memory 256M/1GB, 40 GB of hard drive space, with unlimited domains/websites at $479.40 per year. The next “package” is 512 MB for $74.95 per month and the top VPS is 1024 MB for $149.95 per month. AAB paid for one year of service under the 256M plan. No other options were offered or considered by IHTS.
Services that were prepaid for one (1) year in advance are being denied, any possible corrections to Absolutely All Books (AAB), LLC sites is denied, all facts are vague and/or convoluted without documented facts from an independent source. IHTS refuses to work with AAB in reaching any solution that does not involve additional payments to IH based on, “too much activity reported on the server.” IHTS will not provide the information of “which site is causing the problem” nor will IHTS provide access to any data that would enable AAB to find and/or identify the “problem site” and make corrections. The only solution provided by IHTS is, “…you will need to upgrade to a virtual private network (VPN) at $219 per month.”
In contacting InMotion Hosting, Charles Hardy, Customer Care Manager, IMH Management Team, 888-321-4678, 310-359-0211 (Fax), manager_feedback@inmotion.net , customer_feedback@inmotionhosting.com, I was told by Jenny of InMotion Hosting’s Billing Department that since I have filed a complaint with the Attorney General, State of Michigan that no one at InMotion Hosting (incommunicative) will talk to me now.
Credit Card Service Protection is limited to 120 days from the date of transaction. The customer may pay for one year of services but consumers will lose any credit card protection after the 120 days. This leaves the (global) merchant free to violate any contracts or agreements with impunity.
Solution: Services offered outside of the 120 days period should be denied or consumers are advised that protection is voided after the initial period and can refuse to pay in advance of the 120 day period.
September 12, 2011
Bank of America: 1) Refunded $50 for Fantasico one year of software service that is not available to Absolutely All Books (AAB), LLC since account “deactivated.”
2) Filed a complaint with Visa Card Services against InMotion Hosting for five separate charges to the AAB account on April 25, 2011 for one year of services totaling $310.40 that InMotion Hosting has “deactivated.”
Wells Fargo:
Filed a complaint (10912113116/10912113150) to Visa Card Services against InMotion Hosting for six separate charges to the AAB account on February 10, March 15, 23, 28, 29 and April 01, 2011 for one year of services totaling $351.55 that InMotion Hosting has “deactivated.” Transactions occurred past the 120 day limit, action deferred.