Web Hosting Provider: IPower, Inc
Company Info: IPower, Inc is a leader in web hosting industry. Magazine Inc 500 has listed IPower as one of 500 fastests growing businesses for the year 2006. IPOwer runs four state-of-the art, secure data center which assures their clients reliability and performance. They use best quipement like Dell PowerEdge and HP ProLiant Servers, Cisco & Foundry Firewalls and Routers and premium bandwidth through our partnership with AT&T and Cable & Wireless. At present time IPower is serving over 400,000 customers world wide.
Area of Service: Worldwide
IPower Web Hosting Plans
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IPower Pro
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Ipower is by far the worst webhost I have ever experienced. My site was unavailable for much of the time, and when it was available it loaded extremely slowly. Support was useless and was a total waste of time. Avoid at all costs!
Here’d what I got from iPower regarding not getting bad email bounce notifications:
Thank you for contacting Support
In regards to your mail, be advised that messages that fail within the mail system will not produce bounce backs. This is by design from Engineering.
If you have any other issues, get back to us with specific details on reproducing the error.
Jacques M
Technical Specialist
For over a year they’ve been fine. Now within one month I was down a full 24 hours and am down again today. Slow response is one thing. No access is another!
I’d recommend trying somebody else until their service improves to what it used to be.
As for tech support. Don’t do anything but live chat or telephone. The eMail readers don’t. I get totally unrelated responses to questions and problems.
I have had nothing but problems in dealing with Ipower. I have retained copies of my many emails back and forth to this company. Everything from setting up domains and transferring, etc. They have given me step by step instructions to attempt to have their “Vdeck” function properly. They kept insisting that I was doing something wrong until I had them try and they couldn’t log in or access anything either. After that, I received no response to my questions and was stuck with my domains. I am currently in the process of transferring the registration over to someone else and I still have been having trouble with the company (they are telling me that they had sent over the required information, but they sent the same email 3 times instead of information on 3 seperate accounts.) I have tried to contact them 5 times in the last 2 days (including being on hold for 20 minutes before taling to someone who had no idea what an authorization code should look like).
I just want this nightmare to be over as I have wasted at least 15 hours of my time with this company. If you value your sanity, stay away from Ipower.
IPower is by far the worst webhost I have ever experienced.
Here are the recent uptime stats for my website, as measured by basicstate.com:
2008-03-24 85.71%
2008-03-23 81.32%
2008-03-22 86.02%
2008-03-21 82.42%
2008-03-20 85.71%
2008-03-19 72.53%
2008-03-18 74.19%
2008-03-17 65.93%
2008-03-16 79.12%
2008-03-15 86.81%
2008-03-14 86.81%
As soon as I moved to a different webhost the uptime for my website has been 100% (literally) ever since.
And despite these appalling figures I quote above, which have badly damaged my business, when I asked for a refund IPower said that they cannot give me a refund.
Being that this is my first website and Ipower was my first hosting company I didn’t realize how bad this company was until they forced me and my website to a new server.
The server switch rendered my site useless and I was down for over a month and I never recovered because they never fixed the problem.
it was truly a nightmare and my biggest mistake was thinking that Ipower was going to help and they never did. all the prior complaints are true. 2 hour waits were not uncommon just to be disconnected or given the run around. the tech support was ungodly.
the only thing that took me by surprise is that they did refund my money. I wan not expecting that. maybe they are realizing the hole they are in.
well, it was a wake up call. now I use Servint, It costs much more but the speed and the reliability and the tech support is top notch. If you own a website for the sake of running a business don’t be foolish, not only would I avoid Ipower but I would avoid shared hosting altogether.
But I would have to say that Ipower is a true bottom feeder at this point. Do not do business with this company !
Do not get me started on this IPOWER. One sentence sums it up. Avoid at all costs even if it is for free.
I started with these guys a few years back and they were great. Sadly now they are a constant pain in the a$$. Horrible tech support with 45+ minute WAIT TIMES!
Avoid at all cost.
Below is a copy of an e-mail that I just sent to iPower, which will give you a very good idea about this company’s poor customer service.
01-04-2008
Friday
For nearly an hour, I have been on hold on the phone, waiting for a live human being from your Tech Support to pick up so that a multitude of questions might be answered for me regarding how to translate all the changes that you made over the past few months. Most importantly, I am utterly baffled with regard to how I might now edit my website’s pages in that the only forum for such that I have been able to access is the html editor. This is a real problem, as is being placed on hold on the phone for nearly an hour while waiting to talk with a live human being in your Tech Support division.
One would think that, given all the changes implemented by IPOWER over the past few months, the number of staff available to answer questions IN A TIMELY MANNER would have been increased. Apparently, this has not been the case in that I am realizing tonight that the on hold waiting time is just as long (if not longer) than it has been for the two-plus years that I have used IPOWER as a web host. From the vantage point of business ethics and simple human courtesy, I find this all most interesting (and, of course, utterly frustrating); and, in retrospect, I just cannot seem to figure out why so many web sites (including CNET) rated IPOWER so highly two-plus years ago, since this being on hold on the phone waiting for nearly an hour has been an ongoing problem since I first chose you as a web host two-plus years ago.
Now, while I might not be a BIG customer of yours, I am in fact a customer and did in fact pay for a service. That is, I paid you to be my web host. However, it is difficult for me to view you as such when I cannot access any sort of user-friendly editor in order to make changes to my website. Now, what purpose does a web host then serve if one cannot edit one’s web pages? That is, if pages must remain in a stagnant state as a result of the inacessibility of representatives from the web host, what exactly do you do other than provide me with a domain address?
Most unfortunate from my perspective is this: changing my web host from you to some other entity will require a bit of research on my part, which will require time. Meanwhile, out there in cyberspace is my very stagnant website. Meanwhile too, I simply do not have the time to wait any longer for someone from your Tech Support division to pick up the phone. So, I will end this e-mail via asking you to please have someone from your Tech Support division CALL ME SOON. I can be reached at the following number: x-xxx-xxx-xxxx
Diane Doumit
d.doumit@comcast.net
http://calendarsago.com/
I’ve had and am presently having extremely serious support and production down issues with this hoster. Last year I had an Access dbase hosted with site and it would constantly reset its permissions so that unauth. persons could modify it, or it would restrict access to everyone which required constant hourly monitoring of permissions to make sure they’d be set correctly. This was in a Windows environment. Tech support would keep telling me that they fixed Linux-related utilities to solve my dbase problems, and of course that wasn’t correct.
Obviously, I took it off and went with ZeeHosting, a superior provider with very skilled support. I now have a production down probl. with the last client I have hosted on Ipower. They’re doing a big migration of their vdeck, but my client’s site keeps getting a login panel upon typing the URL. It’s supposed to be accessible to the public. Ipower has spent 4 days with no resolution at their Tier 3 level. It bounces back between being open then getting the login panel again. I suspect their server’s resetting itself with defaults or something. I’ve gotten no response from them.
Do yourself a favor. Stay away from these guys. Their tech support is extremely mediocre (I’m an IT veteran so I know what I’m talking about) and I cannot trust that my clients’ websites are going to be stable.