Comments on: LiquidWeb Reviews http://www.web-hostingreview.com/liquidweb-reviews/ With Web Hosting News To Taste Tue, 06 Dec 2011 10:22:39 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Steve http://www.web-hostingreview.com/liquidweb-reviews/comment-page-1/#comment-22307 Steve Sun, 30 Oct 2011 20:51:31 +0000 http://www.web-hostingreview.com/?p=299#comment-22307 We order a high end managed single server with Liquidweb: 1. Liquid Web set up the server with the wrong files system for their own continues back up service 2. From the beginning we had problems with the continuous backup initially we cannot restore any backups from cPanel. 3. Liquid Web fail to set up any of the service monitoring (which is part of your managed server services we pay for) hence our first down time is for 2 1/2 hours as it happens at our night time and non of theLW support pick's it up, It's only restored after our system admin contacts LW. 4. Even after the monitoring is set up Liquid Web fails to identify further incidences and we again have over 30 min downtime until our system admin restarted services and kills again the bu agent task (which has to do with the continues backup) 6. After the 4th downtime Liquid enterprise support is taking over and supposedly having a look at the server just for it to shortly afterwards have another 2 downtimes. 7. Even after 7 downtimes your (regular and enterprise support) fail to diagnose the problem, event though our system admin pointed out the problem several times after the first down time but this is repeatedly dismissed by Liquid web. Final after the 7th downtime and we again telling, this time again the Liquid Web enterprise support, what the problem is LW act's and disable the continues back up solution which immediately prevents the i/O problems. 8. Now you Likes us to have another 2-3 hours down time to set up the server from scratch and set it up this time in the correct way? 9. We now get a Rackspace server for our major customers as we can't afford further downtime or not having continuous back up and ask Liquid web to prepare the server for the installation of the new file system 10. Three weeks later we schedule for the change over of file system to take place and schedule 2-4 hours downtime with our customers. Liquid web ensured previously the would prepare everything for a smooth transition. On the Sunday night when the final sync was supposed to take place (after having 3 weeks time to prepare and test the sync it turns out no one tested in and it does not boot the server) 11. re-scheduled again Every service unavailability we had has been caused by negligence or a lack of care onLiquid webs end how Liquid Web can set up a server with an incorrect setup and wrong file system in the first place is mind boggling. The service and support has failed us continuously throughout multiple departments and people. This seems to be endemic within the organisation and not a isolated incident. Even the enterprise support, after supposedly watching the server closely, did not identified the issues or acted upon service unavailability appropriately and within a reasonable time. The total cost for us is over 14k, 10 K in lost sales by our customer (and these is not a figure plucked out of thin air but can easily be substantiated as we have exact statistics how much is sold on average per hour) this does not include the time for our system admin, and my time which easily adds another 4K not to mention the headache and stress we had over the past 2 weeks during our night time caused by your negligence. We order a high end managed single server with Liquidweb:

1. Liquid Web set up the server with the wrong files system for their own continues back up service
2. From the beginning we had problems with the continuous backup initially we cannot restore any backups from cPanel.
3. Liquid Web fail to set up any of the service monitoring (which is part of your managed server services we pay for) hence our first down time is for 2 1/2 hours as it happens at our night time and non of theLW support pick’s it up, It’s only restored after our system admin contacts LW.
4. Even after the monitoring is set up Liquid Web fails to identify further incidences and we again have over 30 min downtime until our system admin restarted services and kills again the bu agent task (which has to do with the continues backup)
6. After the 4th downtime Liquid enterprise support is taking over and supposedly having a look at the server just for it to shortly afterwards have another 2 downtimes.
7. Even after 7 downtimes your (regular and enterprise support) fail to diagnose the problem, event though our system admin pointed out the problem several times after the first down time but this is repeatedly dismissed by Liquid web. Final after the 7th downtime and we again telling, this time again the Liquid Web enterprise support, what the problem is LW act’s and disable the continues back up solution which immediately prevents the i/O problems.
8. Now you Likes us to have another 2-3 hours down time to set up the server from scratch and set it up this time in the correct way?
9. We now get a Rackspace server for our major customers as we can’t afford further downtime or not having continuous back up and ask Liquid web to prepare the server for the installation of the new file system
10. Three weeks later we schedule for the change over of file system to take place and schedule 2-4 hours downtime with our customers. Liquid web ensured previously the would prepare everything for a smooth transition.
On the Sunday night when the final sync was supposed to take place (after having 3 weeks time to prepare and test the sync it turns out no one tested in and it does not boot the server)
11. re-scheduled again

Every service unavailability we had has been caused by negligence or a lack of care onLiquid webs end how Liquid Web can set up a server with an incorrect setup and wrong file system in the first place is mind boggling.

The service and support has failed us continuously throughout multiple departments and people. This seems to be endemic within the organisation and not a isolated incident. Even the enterprise support, after supposedly watching the server closely, did not identified the issues or acted upon service unavailability appropriately and within a reasonable time.

The total cost for us is over 14k, 10 K in lost sales by our customer (and these is not a figure plucked out of thin air but can easily be substantiated as we have exact statistics how much is sold on average per hour) this does not include the time for our system admin, and my time which easily adds another 4K not to mention the headache and stress we had over the past 2 weeks during our night time caused by your negligence.

]]> By: Jim Sealy http://www.web-hostingreview.com/liquidweb-reviews/comment-page-1/#comment-17593 Jim Sealy Tue, 20 Apr 2010 20:57:47 +0000 http://www.web-hostingreview.com/?p=299#comment-17593 I have rearely been able to get straight answers form support personnel. Site has currently been down for 15 hours. Her is their note: The Tachyon shared server will be taken down at 1am Eastern on Tuesday, April 20, 2010, for drive maintenance. We are scheduling a 4 hour window for this maintenance, but we expect it to go quicker than that. If you have any questions, please feel free to open up a support request. 4 hours should be more time than a site should be down, but it's still down after 15 and they keep saying they are restoring form back-ups and their only suggestion is that I upgrade to a dedicated server. I have rearely been able to get straight answers form support personnel. Site has currently been down for 15 hours.
Her is their note: The Tachyon shared server will be taken down at 1am Eastern on Tuesday,
April 20, 2010, for drive maintenance. We are scheduling a 4 hour window for this maintenance, but we expect it to go quicker than that.
If you have any questions, please feel free to open up a support request.
4 hours should be more time than a site should be down, but it’s still down after 15 and they keep saying they are restoring form back-ups and their only suggestion is that I upgrade to a dedicated server.

]]> By: pcdoctor http://www.web-hostingreview.com/liquidweb-reviews/comment-page-1/#comment-7740 pcdoctor Wed, 08 Oct 2008 19:21:21 +0000 http://www.web-hostingreview.com/?p=299#comment-7740 Liquidweb's support is excellent and they can be reached on the phone or via secure customer panel. In the last three years, we have only suffered downtime twice - once because the backup generators failed to kick in after a major storm (about 3 years ago) and then recently because of a server failure. Liquidweb’s support is excellent and they can be reached on the phone or via secure customer panel. In the last three years, we have only suffered downtime twice – once because the backup generators failed to kick in after a major storm (about 3 years ago) and then recently because of a server failure.

]]> By: Josh Spaulding http://www.web-hostingreview.com/liquidweb-reviews/comment-page-1/#comment-6112 Josh Spaulding Tue, 13 May 2008 19:02:41 +0000 http://www.web-hostingreview.com/?p=299#comment-6112 If I could give the "Support" a 10+++++ I would. I've been with LiquidWeb for approx. 6 months now. I've gone with several different hosts in the past 4 years and I've NEVER dealt with hosting support as absolutely awesome as that of LiquidWeb! I have a dedicated server with them. It's one of their smaller dedi's and I'm sure with that small dedi I'm not being treated any differently than other customers, but they constantly bend over backwards to ensure I'm happy. I've contacted them 10 or more times for various things and I've NEVER waited longer than a minute to get in touch with someone and every single rep has been 110% professional and 110% helpful! I NEVER hype a review, but I honestly can't thing of the slightest little thing I don't like about LiqudWeb! I would recommend them to my own family members in a heart beat! If I could give the “Support” a 10+++++ I would. I’ve been with LiquidWeb for approx. 6 months now. I’ve gone with several different hosts in the past 4 years and I’ve NEVER dealt with hosting support as absolutely awesome as that of LiquidWeb!

I have a dedicated server with them. It’s one of their smaller dedi’s and I’m sure with that small dedi I’m not being treated any differently than other customers, but they constantly bend over backwards to ensure I’m happy.

I’ve contacted them 10 or more times for various things and I’ve NEVER waited longer than a minute to get in touch with someone and every single rep has been 110% professional and 110% helpful!

I NEVER hype a review, but I honestly can’t thing of the slightest little thing I don’t like about LiqudWeb!

I would recommend them to my own family members in a heart beat!

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