If you can believe I was actually locked out of my site. I could not access the control panel to make changes or do any uploads. I called and found out they did some modifications and changed the passwords on my account. I was told I was emailed the new password, however I had recently moved to another state and changed isp’s. I never got this email from them. I could not get the new password since I could not remember the last 4 numbers on the credit that I used when I established my account (six years ago.) I had other issues with PowWeb over the years, like having them completely delete my site. I lost everything, including some pictures that I had no back-ups of. I learned a valuable lesson here. But changing my account password? I figured this was the final straw! I decided to look for a new host and pulled my site off of PowWeb and then contaced them to cancel my PowWeb account. I had email as well as call customer support to request account cancellation. When they did their “changes” they removed the “auto-renew” option” from the Control Panel account manager, which is also b.s. I fought with them for 5 days attempting to cancel my account. Only when I told them that I was filing a complaint with the BBB, did I get them to cancel my account, and I am still not sure that they did.

From my experience I would have to say, DO NOT do business with PowWeb! Spare yourself the agony that I went through.